RobertsRx
A Service of Roberts Pharmacy Solutions, LLC

Effective Date: October 13, 2026

YOUR INFORMATION. YOUR RIGHTS. OUR RESPONSIBILITIES.

This Notice describes how medical information about you may be used and disclosed and how you can obtain access to this information. Please review it carefully.

RobertsRx, a service of Roberts Pharmacy Solutions, LLC, is committed to protecting the privacy and security of your health information.

This Notice of Privacy Practices (“Notice”) describes how RobertsRx may use and disclose your protected health information (“PHI”), your rights regarding that information, and our responsibilities for protecting your information.

This Notice applies to health information maintained by RobertsRx in connection with the pharmacy services we provide.

Your Rights

When it comes to your health information, you have certain rights.

Obtain a Copy of Your Health Information

You may ask to inspect or obtain an electronic or paper copy of health information we maintain about you.

We will provide access or a copy as required by applicable law. We may charge a reasonable, cost-based fee when permitted by law.

Ask Us to Correct Your Health Information

You may ask us to correct health information about you that you believe is incorrect or incomplete.

We may deny your request in certain circumstances permitted by law. If we deny your request, we will provide the explanation required by applicable law.

Request Confidential Communications

You may ask us to contact you in a particular way or at a particular location.

For example, you may ask that we:

• contact you at a particular telephone number;
• send communications to a specific address; or
• use another reasonable communication method.

We will accommodate reasonable requests as required by law.

Ask Us to Limit What We Use or Share

You may ask us not to use or disclose certain health information for treatment, payment, or healthcare operations.

We are generally not required to agree to every requested restriction.

However, if you pay for a healthcare item or service completely out of pocket and ask us not to disclose information about that item or service to your health plan for payment or healthcare operations, we will honor that request when required by law.

Obtain a List of Certain Disclosures

You may request an accounting of certain disclosures of your health information.

This accounting generally identifies certain disclosures made during the period permitted by law and does not include every type of disclosure.

Obtain a Copy of This Notice

You may request a paper copy of this Notice at any time, even if you agreed to receive it electronically.

A current copy will also be available through the RobertsRx website.

Choose Someone to Act for You

If you have given someone medical power of attorney or another person has legal authority to act for you, that individual may exercise your rights and make choices regarding your health information to the extent permitted by law.

We may verify the individual’s authority before taking action.

File a Complaint

If you believe your privacy rights have been violated, you may file a complaint directly with RobertsRx.

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.

RobertsRx will not retaliate against you for filing a privacy complaint or exercising your privacy rights.

Your Choices

For certain health information, you may tell us your preferences regarding what we share.

Depending on applicable law and the circumstances, you may have choices concerning whether and how we disclose information to:

• family members;
• friends;
• caregivers;
• others involved in your healthcare or payment for your care; or
• persons assisting in an emergency or disaster-relief situation.

If you are unable to communicate your preference, we may disclose information when permitted by law and when, using professional judgment, the disclosure is appropriate and in your best interest.

Marketing

RobertsRx does not use or disclose your PHI for marketing purposes.

RobertsRx may provide communications related to your pharmacy care, such as prescription status updates, refill reminders, medication safety information, recall notices, shipment or delivery information, and other communications concerning your medications or pharmacy services.

These pharmacy and healthcare-related communications are intended to support your care and pharmacy services and are not intended to promote unrelated products or services using your PHI.

Sale of Health Information

RobertsRx does not sell your PHI.

How We May Use and Disclose Your Information

The law permits or requires RobertsRx to use and disclose health information for certain purposes.

Treatment

We may use and disclose your health information to provide and coordinate your pharmacy care.

For example, we may communicate with:

• your prescriber;
• another pharmacy;
• hospitals or healthcare facilities;
• other healthcare professionals; or
• other entities involved in your treatment.

These communications may involve prescription transfers, medication histories, allergies, drug interactions, prescription clarification, refill authorization, medication therapy, or other information relevant to your care.

Pharmacy Operations

We may use and disclose your health information to operate RobertsRx and support appropriate pharmacy services.

This may include activities involving:

• quality assessment;
• patient safety;
• pharmacy administration;
• compliance activities;
• audits;
• staff training;
• credentialing;
• licensing;
• business operations; and
• evaluation of pharmacy services.

Payment

We may use and disclose your health information in connection with payment for pharmacy services.

Although RobertsRx operates primarily as a direct-pay pharmacy, payment activities may involve payment processors and other entities involved in processing transactions or resolving payment-related matters.

When applicable, payment activities may also involve insurers, health plans, benefit administrators, or other third-party payers.

Prescription Fulfillment and Delivery

We may use or disclose information necessary to prepare, package, ship, track, and deliver medications to you.

This may involve third-party service providers such as delivery carriers and other vendors supporting pharmacy fulfillment.

We use and disclose health information for these purposes in accordance with applicable privacy requirements.

Prescription Transfers and Prescriber Communications

We may use and disclose health information when communicating with prescribers and other pharmacies regarding:

• prescription transfers;
• new prescription requests;
• refill requests;
• prescription clarification;
• medication availability;
• medication-related concerns; and
• continuity of care.

Medication and Pharmacy Communications

We may use your contact information and health information as permitted by law to communicate with you about:

• prescription status;
• refill availability;
• medication pickup or shipment;
• delivery tracking;
• medication safety;
• recalls;
• prescription problems;
• pharmacist consultation; and
• other matters directly related to your medications, pharmacy care, or RobertsRx services.

RobertsRx does not use PHI obtained through your pharmacy care to market products or services to you.

Other Uses and Disclosures Permitted or Required by Law

We may use or disclose health information without your written authorization when permitted or required by law.

These circumstances may include the following.

Public Health and Safety

We may disclose health information for authorized public health and safety purposes, such as:

• preventing or controlling disease;
• reporting adverse events;
• reporting problems involving medications or medical products;
• supporting product recalls;
• reporting suspected abuse, neglect, or domestic violence where permitted or required; or
• preventing or reducing a serious threat to health or safety.

Health Oversight

We may disclose health information to appropriate oversight agencies for activities authorized by law, including audits, inspections, investigations, licensing, or disciplinary proceedings.

Compliance With Law

We may disclose information when required by federal, state, or local law.

Law Enforcement

We may disclose health information for law-enforcement purposes when the disclosure is permitted or required by applicable law.

Judicial and Administrative Proceedings

We may disclose health information in response to certain court orders, administrative orders, subpoenas, or other lawful processes when applicable legal requirements are satisfied.

Workers’ Compensation

We may disclose health information as authorized or required by workers’ compensation laws or similar programs.

Coroners, Medical Examiners, and Funeral Directors

We may disclose health information to coroners, medical examiners, and funeral directors as authorized by law.

Organ and Tissue Donation

We may disclose health information to organizations involved in organ, eye, or tissue donation and transplantation where appropriate and permitted by law.

Research

We may use or disclose health information for research when legally permitted and when required privacy protections have been satisfied.

Substance Use Disorder Records

Certain substance use disorder (“SUD”) patient records may receive additional protections under federal law, including 42 CFR Part 2.

To the extent RobertsRx maintains records subject to 42 CFR Part 2, those records will be handled in accordance with applicable federal requirements.

Such records generally may not be used or disclosed in civil, criminal, administrative, or legislative proceedings against the patient except as permitted by applicable law.

Where legally required, RobertsRx will obtain appropriate patient consent or other legally sufficient authorization before using or disclosing Part 2-protected information.

Uses and Disclosures Requiring Authorization

RobertsRx will obtain your written authorization before using or disclosing your PHI for a purpose that is not otherwise permitted or required by law.

RobertsRx does not use or disclose PHI for marketing purposes and does not sell PHI.

If written authorization is required for another use or disclosure, the authorization will describe the information involved and the permitted use or disclosure.

You may revoke an authorization in writing at any time, except to the extent RobertsRx has already acted in reliance upon the authorization or as otherwise provided by law.

Electronic Communications

RobertsRx may communicate with you regarding your pharmacy care and RobertsRx services through:

• telephone;
• email;
• SMS/text message;
• secure electronic messaging;
• postal mail; or
• other appropriate communication methods.

Communications may include:

• prescription status updates;
• refill reminders;
• shipment and delivery notifications;
• medication safety information;
• recall notices;
• requests for information needed to process your prescription;
• pharmacist communications;
• account or service notices; and
• other pharmacy-related matters.

RobertsRx does not use PHI to send marketing communications.

Electronic communications may present privacy risks depending on the communication method and circumstances.

You may request reasonable confidential communications or ask RobertsRx to contact you through a particular method or at a specific location.

Our Responsibilities

RobertsRx is required by law to:

• maintain the privacy and security of your PHI;
• provide you with this Notice describing our legal duties and privacy practices;
• follow the terms of the Notice currently in effect; and
• notify affected individuals following a breach of unsecured PHI when notification is required by law.

We take our responsibility to protect your health information seriously.

Business Associates and Service Providers

RobertsRx may use third-party companies or individuals to perform services on our behalf that involve PHI.

These organizations may include entities supporting functions such as:

• pharmacy information systems;
• prescription processing;
• information technology;
• data hosting and storage;
• billing or payment activities;
• administrative services; and
• other necessary pharmacy operations.

When required by law, RobertsRx requires business associates to appropriately safeguard PHI.

RobertsRx does not authorize business associates or service providers to use PHI provided by RobertsRx for their own marketing purposes.

State Privacy Laws

Some states provide privacy protections that are more restrictive than federal law.

RobertsRx will comply with applicable federal and state privacy requirements.

Where applicable state law provides greater protection to health information or greater privacy rights to the patient, RobertsRx will follow the applicable requirements.

Additional protections may apply to certain categories of sensitive health information.

Changes to This Notice

RobertsRx may change this Notice and its privacy practices as permitted by law.

Changes may apply to information RobertsRx already maintains as well as information RobertsRx receives after the revised Notice becomes effective, to the extent permitted by law.

When material changes require revision of this Notice, RobertsRx will update the Notice and make the current version available as required by law.

The current Notice will identify its Effective Date.

Questions or Privacy Complaints

If you have questions about this Notice, wish to exercise a privacy right, or believe your privacy rights have been violated, contact:

RobertsRx
Roberts Pharmacy Solutions, LLC
Attn: Privacy Officer

Email: privacy@robertsrx.com

You may also file a complaint with the:

U.S. Department of Health and Human Services
Office for Civil Rights

RobertsRx will not retaliate against you for filing a complaint or exercising your privacy rights.