RobertsRx
A Service of Roberts Pharmacy Solutions, LLC
The Pharmacist-Created Alternative to Corporate Pharmacy

Effective Date: October 13, 2026
Last Updated: October 13, 2026

Introduction

Roberts Pharmacy Solutions, LLC, doing business as RobertsRx (“RobertsRx,” “we,” “our,” or “us”), respects your privacy and is committed to protecting information collected through our website and related online services.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit the RobertsRx website or use website-based services.

This Privacy Policy is separate from our Notice of Privacy Practices (“NPP”), which describes how RobertsRx may use and disclose Protected Health Information (“PHI”) and explains your rights regarding PHI under HIPAA and other applicable laws.

If information collected through our website constitutes PHI, our use and disclosure of that information will be governed by our Notice of Privacy Practices and applicable law.

Information We May Collect

Depending on how you interact with RobertsRx, we may collect information that you voluntarily provide, including:

• Name
• Mailing address
• Shipping address
• Email address
• Telephone number
• Account information
• Prescription-related information
• Prescriber information
• Medication information
• Prescription transfer information
• Communications submitted to RobertsRx
• Information entered into website forms
• Payment and transaction information
• Other information you choose to provide

Some of this information may constitute PHI and, when applicable, will be handled in accordance with our Notice of Privacy Practices and applicable law.

Information Collected Automatically

When you use our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of access
• Referring website or source
• General website navigation and interaction information

We may use this information to operate, secure, maintain, and improve our website and services.

Cookies and Similar Technologies

RobertsRx may use cookies and similar technologies necessary for website functionality, security, user preferences, and performance.

These technologies may help us:

• Maintain website functionality
• Remember user preferences
• Detect security threats and suspicious activity
• Understand website performance
• Diagnose technical issues
• Improve website usability

RobertsRx does not knowingly use tracking technologies in a manner that discloses PHI to third parties for advertising or marketing purposes.

Where required by law, users may be provided with options to manage non-essential cookies and similar technologies.

Analytics and Website Performance

RobertsRx may use website analytics and performance tools to better understand how visitors interact with our website and to improve website functionality.

We strive to configure these tools in a manner appropriate for a healthcare website and consistent with applicable privacy requirements.

RobertsRx does not knowingly disclose PHI collected through patient accounts, prescription requests, prescription transfers, prescription uploads, or other healthcare-related interactions to third-party advertising or analytics platforms for marketing purposes.

Information collected through analytics tools may include:

• Website traffic patterns
• Device information
• Browser information
• Page performance information
• Website usage trends

Analytics data is used to improve the website, enhance user experience, and maintain system security.

How We Use Information

We may use information collected through our website to:

• Operate and maintain the website
• Respond to inquiries
• Establish and maintain patient accounts
• Process prescription-related requests
• Coordinate prescription transfers
• Communicate with patients and prescribers
• Facilitate pharmacy services
• Process payments
• Coordinate medication delivery
• Provide prescription and order status updates
• Provide customer and pharmacist support
• Maintain website security
• Detect fraud, abuse, or unauthorized activity
• Troubleshoot technical problems
• Improve our services
• Maintain business and pharmacy records
• Comply with legal and regulatory obligations

When these activities involve PHI, the information will be handled in accordance with our Notice of Privacy Practices and applicable law.

Marketing and Advertising

RobertsRx does not use or disclose PHI for marketing purposes.

RobertsRx does not sell PHI.

We may communicate with you regarding:

• Prescription status
• Medication safety information
• Refill reminders
• Delivery notifications
• Account activity
• Pharmacy services
• Administrative matters

These communications are conducted as permitted by applicable law.

RobertsRx does not knowingly disclose PHI to third-party advertising platforms for targeted advertising.

How We May Share Information

We may share information with service providers and vendors when reasonably necessary to operate our website or provide pharmacy services.

Examples may include:

• Technology providers
• Website hosting providers
• Pharmacy software providers
• Payment processors
• Shipping and delivery providers
• Secure communication providers
• Cybersecurity vendors
• Professional advisors
• Other service providers supporting pharmacy operations

Where a third party receives PHI on behalf of RobertsRx and qualifies as a HIPAA Business Associate, RobertsRx will implement appropriate safeguards and agreements as required by law.

We may also disclose information when required or permitted by law, including in response to lawful requests from:

• Regulatory agencies
• Government authorities
• Courts
• Law enforcement agencies

Payment Information

If you make a payment through our website, payment information may be processed by RobertsRx or by authorized payment service providers.

Payment information may be used to:

• Process transactions
• Administer purchases
• Prevent fraud
• Maintain accounting records
• Support compliance activities
• Fulfill legal obligations

RobertsRx does not sell payment information.

Prescription and Health Information

Information submitted regarding prescriptions, medications, healthcare providers, medical conditions, or pharmacy services may constitute Protected Health Information.

When information constitutes PHI, RobertsRx will handle that information in accordance with:

• Our Notice of Privacy Practices
• HIPAA
• Applicable federal law
• Applicable state law

Nothing in this Privacy Policy limits the protections provided to PHI under applicable law or under our Notice of Privacy Practices.

Data Security

RobertsRx maintains administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.

Security measures may include:

• Encryption technologies
• Secure hosting environments
• Access controls
• Authentication requirements
• Monitoring and auditing processes
• Workforce training

However, no website, electronic transmission, or information system can be guaranteed to be completely secure.

Users should exercise reasonable care when transmitting information electronically.

Email and Text Communications

If you provide an email address or mobile telephone number, RobertsRx may communicate with you regarding:

• Prescription requests
• Prescription status
• Refill reminders
• Medication availability
• Prescription transfers
• Delivery notifications
• Shipment tracking
• Account matters
• Medication-related information
• Pharmacist communications
• Administrative matters

Electronic communications may present privacy and security risks depending on the communication method or the security of the recipient’s device or email service.

Where required by law, RobertsRx will obtain appropriate consent before sending specific categories of communications.

Third-Party Websites

Our website may contain links to third-party websites or services.

RobertsRx does not control and is not responsible for the privacy practices, content, or security of independently operated websites.

Users should review the privacy policies and practices of any third-party website before providing personal information.

Children’s Privacy

The RobertsRx website is not intended to solicit personal information directly from children without appropriate involvement of a parent, legal guardian, or other legally authorized representative where required by law.

Information concerning minors will be handled in accordance with applicable federal and state laws.

Your Privacy Choices

Depending on the information involved and applicable law, you may have certain rights concerning information maintained about you.

Rights regarding Protected Health Information are described in the RobertsRx Notice of Privacy Practices.

For questions regarding personal information collected through our website, you may contact RobertsRx using the information provided below.

Data Retention

RobertsRx retains information for periods reasonably necessary to:

• Provide pharmacy services
• Maintain patient records
• Maintain business records
• Comply with legal obligations
• Meet regulatory requirements
• Resolve disputes
• Protect system security
• Support legitimate operational needs

Where specific retention periods are required by law, RobertsRx will retain records in accordance with those requirements.

Changes to This Privacy Policy

RobertsRx may update this Privacy Policy from time to time to reflect changes in:

• Website functionality
• Technology
• Services
• Privacy practices
• Legal requirements
• Regulatory requirements

Updated versions will be posted on our website with a revised “Last Updated” date.

Your continued use of the website following publication of an updated Privacy Policy constitutes acceptance of the revised policy.

Contact Us

Questions regarding this Privacy Policy may be directed to:

Privacy Officer
RobertsRx
Roberts Pharmacy Solutions, LLC

Email: privacy@robertsrx.com

For questions specifically concerning Protected Health Information or your HIPAA privacy rights, please refer to the RobertsRx Notice of Privacy Practices.

RobertsRx

A Service of Roberts Pharmacy Solutions, LLC

The Pharmacist-Created Alternative to Corporate Pharmacy
No Insurance. No Games. No Frustration.
Affordable Medications. Transparent Pricing. Pharmacist-Led Support.